rbaze Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how rbaze collects, stores and uses your information.
1. Introduction and Scope
Introduction
rbaze ("we", "our", "platform") operates a trusted online entertainment and betting platform for users in Bangladesh. We place the highest importance on protecting our users' privacy. This privacy policy explains how we collect, store, process and keep your personal information secure.
By using the rbaze website or services you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team.
This policy applies to all rbaze services — including website browsing, account registration, deposit and withdrawal transactions, gaming activity and customer service interactions. It applies only to users aged 21 and above.
2. What Information We Collect
Personal Identification Information
When you create an account on rbaze or use our services, we may collect the following information:
- Full name and date of birth
- Email address
- National ID card or passport details (for identity verification)
- Address and residential information
- bKash, Nagad, Rocket or Upay number (for payments)
- Bank account details (for bank transfers)
Automatically Collected Information
The following information is collected automatically while you use our services:
- IP address and device information
- Browser type and version
- Operating system information
- Website visit time and duration
- Cookies and session data
- Gaming history and transaction records
Information from Support and Communications
When you contact us through our 24/7 live chat support or by email, we may retain the details of that conversation. This helps us improve our service quality, resolve your issues faster and provide better assistance in the future. Any information provided through chat or email falls under this privacy policy.
3. Purpose of Using Your Information
How We Use Your Information
rbaze uses your personal information for the following legitimate purposes:
- Account Management: To create, verify, maintain and secure your account.
- Service Delivery: For gaming features, accepting deposits, processing withdrawals and managing bonuses.
- Identity Verification (KYC): To confirm the age and identity of users in line with international standards.
- Financial Security: To prevent fraud, stop money laundering and ensure safe transactions.
- Customer Service: To effectively assist with your complaints, questions and issues.
- Responsible Gaming: To identify risks of excessive gambling and provide necessary support.
- Service Improvement: To review and improve the quality of our website and services.
- Legal Compliance: To comply with applicable laws and regulations and respond to requests from relevant authorities.
4. Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small data files that our website stores in your browser. rbaze uses cookies to improve your browsing experience, maintain your login state and remember your preferences. Cookies also help us monitor the performance of our website.
Managing Cookies
You can disable cookies through your browser settings. However, please note that some cookies are essential for the core functionality of our website. Disabling them may cause certain features of the website to not work properly.
Types of Cookies
We use the following types of cookies:
- Essential Cookies: Required to maintain login sessions and security.
- Functional Cookies: To remember your language preferences and personalised settings.
- Analytics Cookies: For monitoring website traffic and improving services.
- Security Cookies: For fraud detection and account protection.
5. Disclosure and Sharing of Information
Sharing Information with Third Parties
rbaze never sells your personal information to third parties for commercial purposes. However, we may share your information with specific parties in the following circumstances:
- Payment Providers: Information necessary for processing transactions may be shared with bKash, Nagad, Rocket, Upay and banking partners.
- Technology Service Providers: Limited information may be shared with technology partners who support our platform — always under strict confidentiality agreements.
- Legal Obligations: Disclosure of information may be required to comply with court orders, valid legal requests from investigative authorities or applicable law.
- Fraud Prevention: To assist relevant authorities in preventing financial crime and fraud.
- Business Transfer: In the event of a company merger or acquisition, the new operator will be bound to follow the same privacy policy.
All our third-party partners operate under strict data protection agreements and may use your information only for the purposes specified.
6. Data Security Measures
SSL Encryption
All data transmission on our website is protected by SSL encryption technology, which ensures the confidentiality of your information.
Secure Servers
Your personal information is stored on servers with advanced security features and regular security audits are conducted.
Access Controls
Access to your information is limited and controlled. Only authorised staff can access the information they need.
Response to Security Breaches
In the event of a data security breach, rbaze will immediately launch an investigation and promptly notify affected users. We will take the necessary steps to limit damage and prevent such incidents in the future. If you notice any suspicious activity, please inform our support team immediately.
7. Data Retention Period
How Long We Keep Your Information
rbaze retains your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, information may be retained for the following reasons:
- Legal Compliance: Records of financial transactions must be retained for a specified period as required by applicable law.
- Dispute Resolution: Relevant information is retained where there is a possibility of legal claims or disputes.
- Fraud Prevention: Certain information may be needed to prevent the risk of repeat fraud.
- Business Analysis: Anonymised statistical data may be retained for the long term.
When there is no longer a legitimate purpose for retaining information, we securely delete it or anonymise it.
8. Your Rights and Choices
Right to Access Your Information
You may request to view the information rbaze holds about you at any time. After verifying your identity upon receiving your request, we will provide the information.
Right to Correct Your Information
If the information we hold is incorrect or incomplete, please contact us. We will make the necessary corrections as quickly as possible.
Right to Request Deletion
In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.
Right to Opt Out of Marketing Communications
You may request to stop receiving promotional communications at any time. However, important service-related notifications may continue to be sent.
How to Exercise Your Rights
To exercise any of the above rights, please contact us. After verifying your identity we will process your request. No fee is charged for processing requests, however we reserve the right to act on requests that are clearly unreasonable or made repeatedly.
To get in touch, use our 24/7 live chat or email us at: [email protected]
9. Protection of Minors
Age Restriction
rbaze strictly does not permit anyone under the age of 21 to register or use its services. Our privacy policy and data collection process does not apply to minors and we do not knowingly collect any personal information from minors.
Even with age verification in place during registration, if we become aware that a minor has created an account, we will immediately close that account, cancel any transactions and delete all associated information.
If you believe that a minor is using our platform, please contact us immediately.
10. Third-Party Services
Game Providers and Technology Partners
rbaze works with various game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft and other well-known companies. These providers follow their own privacy policies. Technical data may be processed on their systems while playing their games on our platform.
Payment partners — bKash, Nagad, Rocket and Upay — process transactions in accordance with their own security and privacy policies. Their own privacy policies apply to how these parties handle information.
11. Changes to This Policy
Updates and Notices
rbaze may update this privacy policy from time to time — due to changes in services, legal requirements or the introduction of improved data protection practices. For any significant changes we will:
- Display a prominent notice on the website.
- Update the "Last Updated" date at the top of the policy.
- Notify registered users by email where necessary.
Continuing to use our services after a revised policy is published will indicate that you have agreed to the new policy. We recommend that you review this page regularly.
12. Contact Us
Contact us for any privacy-related questions
If you have any questions, concerns or requests about this privacy policy, our support team is always ready to assist you.
Our commitment to your privacy is unwavering. Your information is protected and respected at rbaze. Please also read our Responsible Gaming and Terms and Conditions pages.