rbaze Terms and Conditions
Please read these terms and conditions carefully before using the rbaze platform. These terms form a legal agreement between you and us.
Key Highlights at a Glance
| Item | Details |
|---|---|
| Minimum Age | 21 years or older |
| Welcome Bonus | Up to 150% on first deposit up to ৳5,000, wagering 15x |
| Minimum Deposit | ৳200 (all payment methods) |
| Minimum Withdrawal | ৳1,000 |
| Withdrawal Time | 30 minutes to 3 hours |
| Payment Methods | bKash, Nagad, Rocket, Upay, Bank Transfer |
| Support | 24/7 Live Chat (in Bengali) |
General Introduction and Eligibility
These terms and conditions ("Terms") form a legal agreement between the rbaze platform ("we", "rbaze") and the user ("you", "member"). By browsing the rbaze website, creating an account, or using any of our services, you are considered to have given your full acceptance of these Terms.
To use rbaze services, the following conditions must be met:
- You must be at least 21 years of age.
- You must use this platform voluntarily and with full awareness.
- All information provided in your account must be accurate, complete and up to date.
- Each person may operate only one account.
- You must not access the platform from any region or country where online gaming is prohibited.
rbaze reserves the right to change these Terms at any time. Once updated Terms are published on the website, they will be considered effective. It is your responsibility to review this page regularly.
Account Registration and Verification
2.1 Registration Process
To open an account at rbaze, you must provide accurate personal information. Creating an account with false or misleading information is strictly prohibited. rbaze may request account verification at any stage. Failure to complete verification may result in the account being suspended or closed.
2.2 Single Account Policy
Only one account is permitted per person, household, IP address or payment method. If an attempt to open multiple accounts is detected, all associated accounts will be closed and funds held may be forfeited.
2.3 Account Security
It is your responsibility to keep your password and login details confidential. You must not allow any third party to use your account. If you suspect unauthorized access to your account, notify our support team immediately.
Deposits, Withdrawals and Payment Policy
3.1 Deposit Terms
The minimum deposit amount at rbaze is ৳200 for all payment methods. Deposits can be made via bKash, Nagad, Rocket, Upay and Bank Transfer. Deposited funds are generally added to your account instantly. If you experience any issues with a transaction, please contact support.
3.2 Withdrawal Terms
The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take 30 minutes to 3 hours to process. Identity verification may need to be completed before a withdrawal is made. Withdrawals must be made using the same method used for the deposit.
3.3 Currency and Conversion
All transactions are conducted in Bangladeshi Taka (BDT / ৳). rbaze does not accept or make payments in any other currency. rbaze will not be responsible for any loss arising from currency conversion.
3.4 Fraud Prevention
If suspicious transactions or evidence of fraud are found, rbaze may suspend any transaction and investigate the account. If fraud is proven, the account will be permanently closed.
Bonuses and Promotional Offers
4.1 Welcome Bonus
New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. To claim this bonus, the combined amount of the original deposit and bonus must be wagered 15 times before any withdrawal can be made.
4.2 Bonus Usage Terms
- Bonuses may only be used on designated games.
- More than one bonus offer cannot be claimed at the same time.
- Bonuses cannot be withdrawn directly — wagering requirements must be completed first.
- Bet limits may differ when playing with a bonus.
- In the event of a terms violation, the bonus and any associated winnings may be cancelled.
4.3 Bonus Changes
rbaze reserves the right to modify, restrict or cancel any existing promotional offer at any time. Visit the website regularly to stay up to date on new promotions.
VIP Program and Loyalty Benefits
The rbaze VIP program has three tiers. Members can be promoted to a higher tier based on their activity and engagement:
- Bronze: Up to 0.4% cashback per week.
- Silver: Up to 0.8% cashback per week.
- Gold: Up to 1.2% cashback per week.
VIP benefits apply to active accounts only. VIP benefits for inactive accounts or members who violate the rules may be suspended or cancelled. rbaze reserves the right to change VIP tiers and benefits.
Prohibited Activities and Fair Use Policy
The activities listed below are strictly prohibited on rbaze. Violation of these prohibitions will result in account closure and funds held may be forfeited:
- Opening or operating multiple accounts.
- Misusing the bonus system (bonus abuse).
- Using stolen or another person's payment method.
- Using any software, bots or automated systems to play.
- Money laundering or other financial crimes.
- Cheating or colluding with other users.
- Exploiting technical errors or vulnerabilities in the platform for gain.
- Playing on behalf of a minor.
Every account and transaction is monitored to uphold rbaze's commitment to fair play. If suspicious activity is detected, an investigation will be conducted.
Gaming Services and Dispute Resolution
7.1 Nature of Gaming Services
rbaze uses software from third-party game providers (including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming and NetEnt). The results of these games are controlled by an RNG (Random Number Generator) and rbaze does not directly determine outcomes. Any result arising from a software error may be considered void.
7.2 Dispute Resolution Process
If you have a dispute regarding any transaction or gaming result, you must notify our support team within 72 hours of the incident. To submit a complaint, use live chat or email: [email protected]. We will review all disputes fairly and impartially and will endeavour to provide a resolution within a reasonable time.
7.3 Technical Issues
If a game session or transaction is affected by server errors, internet disconnection or other technical problems, rbaze will act in accordance with its predetermined policy.
Limitation of Liability
To the maximum extent permitted by law, rbaze is not liable for the following:
- Direct or indirect financial losses arising from gaming activity.
- Losses caused by internet disconnection or device failure.
- Software errors from third-party game providers.
- Loss of data or funds due to cyber attacks or hacking.
However, this limitation does not apply in cases of rbaze's gross negligence or wilful misconduct.
Account Closure and Suspension
9.1 Voluntary Closure by Member
You may at any time request permanent or temporary closure of your account through our support team. Before closing your account, please withdraw any balance that has been legitimately earned and meets the applicable conditions.
9.2 Suspension or Closure by rbaze
rbaze may suspend or close an account for any of the following reasons:
- Violation of any part of these Terms.
- Suspicion or evidence of fraud or deception.
- A long period of account inactivity.
- Processing a responsible gaming request.
- Legal or regulatory reasons.
Intellectual Property Rights
All content on the rbaze website — including logos, designs, text, graphics, software and code — is protected by the intellectual property rights of rbaze or its licensors. Reproduction, distribution or use of any content without the written permission of rbaze is prohibited.
The names and logos of third-party game providers are protected by their own intellectual property rights.
Privacy and Data Protection
Details on how your personal information is collected, stored and used are described in our Privacy Policy. rbaze uses SSL encryption and other security measures to protect your information. Your data is not sold to third parties.
Responsible Gaming Policy
rbaze is firmly committed to responsible gaming. We believe gaming should be for entertainment, not as a solution to financial problems. Members can take the following protective measures:
- Set your own deposit limits.
- Take a temporary break (cooling-off period).
- Apply a permanent or temporary self-exclusion.
To learn more about responsible gaming, visit our Responsible Gaming page. If you or someone you know is experiencing a gaming addiction problem, please seek professional help immediately.
rbaze is for people aged 21 and over only. Access to the platform by minors is strictly prohibited.
Changes to Terms and Contact
rbaze reserves the right to change any part of these Terms at any time. Reasonable efforts will be made to inform members of significant changes. Continued use of the platform after any changes means you are considered to have accepted the new Terms.
If you have any questions or comments about these Terms, please contact our support team:
Live Chat: 24/7 support in Bengali
Email: [email protected]