rbaze Responsible Gaming —
Safe and Balanced Entertainment
Fun should never become a burden — rbaze is always here for you. Enjoy a safe gaming experience through our protection tools, age policy and expert support.
Our Commitment
rbaze believes online gaming should be an enjoyable activity — not a source of financial stress or emotional distress. That is why we have placed the culture of responsible gaming at the heart of our platform. Our goal is to provide every user with an environment where they feel safe, understand their own limits and can get help when needed.
Millions of people in Bangladesh enjoy cricket betting, slots and live casino every day for entertainment. But sometimes there is a fine line between entertainment and excessive habit. rbaze always helps you recognise and respect that line.
Responsible gaming at rbaze is more than following rules — it is a mindset. We want every player to stay aware while having fun. Below you will find details on our protection tools, a guide to recognising warning signs and how to get support.
Our Protection Tools
Deposit Limit
Set in advance the maximum amount you want to deposit each day, each week or each month. Once a limit is set, rbaze will automatically decline any deposit above that amount. This tool keeps your budget protected.
Time Control (Session Limit)
Set a limit on how long you play in one sitting. When the time is up, you will receive a reminder. Session limits keep you aware and prevent you from spending too much time playing.
Self-Exclusion
If you feel you need a break from gaming, you can close your account yourself for a set period. From 7 days to a long-term self-exclusion — choose the duration that works for you.
Time-Out Feature
Want to take a break for a few days? Use the time-out feature to step away from gaming for anywhere from 24 hours to 6 weeks. During this period your account access will be temporarily suspended.
Gaming History Review
View a detailed history of all your bets, wins and losses, and financial transactions. Understanding your own playing patterns is an important part of responsible gaming.
24/7 Support
For any questions or concerns about responsible gaming, our Bengali-language live chat support is available 24 hours a day, 7 days a week. You can also email us at [email protected].
Age Policy — 21+ Only
Important Notice
rbaze is for persons aged 21 or above only. Use of this platform by minors is strictly prohibited.
- Age verification is mandatory when opening an account.
- Additional identity verification may be requested for suspicious accounts.
- If a family member plays on behalf of a minor, this will be treated as a policy violation.
- If there are children or teenagers in your home, log out of your device and keep your password private.
We believe in family protection. If you feel a member of your family is showing excessive interest in online gaming, please contact our support team. We are able to provide proper guidance while maintaining full confidentiality.
Recognise the Signs of Problem Gambling
Ask yourself the questions below. If the answer to most of them is "yes", it is time to seek help.
| # | Question | Level of Concern |
|---|---|---|
| 1 | Are you playing repeatedly to try to win back money you have lost? | High |
| 2 | Is gaming pulling you away from family and friends? | High |
| 3 | Are you spending more than you should and unable to control it? | High |
| 4 | Do you feel restless or irritable when you cannot game? | Medium |
| 5 | Do thoughts of gaming come to mind while you are working or studying? | Medium |
| 6 | Are you hiding your gaming from your family? | Medium |
| 7 | Are you taking on debt or spending your savings to fund your gaming? | High |
If the answer to two or more of the questions above is "yes", please contact our live chat or email [email protected] for help.
Steps to Use the Protection Tools
Log in to Your Account
Log in to rbaze and go to your profile page.
Open "Responsible Gaming" Settings
From the profile menu, select the "Responsible Gaming" option.
Choose the Tool You Need
Pick the tool you need — deposit limit, session limit, time-out or self-exclusion.
Get Support
If you have trouble setting things up yourself, our team is available via 24/7 live chat or email to help you.
rbaze Safe Gaming Commitment
SSL Encryption
All your financial and personal information is protected with the highest level of security.
Fair Play
All our games are powered by verified random number generators (RNG).
Data Privacy
Your self-exclusion and limit settings are kept completely confidential.
Non-Judgmental Support
Our support team will stand by you with empathy and without judgment.
Simple Tips for Responsible Gaming
Set a budget before you play and stick to it.
Do not think of gaming as a source of income — it is entertainment.
Avoid playing when you are stressed or angry.
Take regular breaks and spend time with your family.
Have the courage to stop rather than feeling discouraged after a loss.
Never play with borrowed money.
Responsible Gaming FAQ
Enjoy Safely —
rbaze is here for you
Use the links below to learn more about responsible gaming, get support or enjoy the games.