Frequently Asked Questions
All your questions about rbaze answered
From opening an account to depositing via bKash, bonuses, cricket betting, and safe gaming — find detailed answers to all your questions in one place.
Whether you have run into a problem using rbaze or are confused about opening an account for the first time, this FAQ page is for you. Here we have answered the most frequently asked questions about account registration, deposits and withdrawals via bKash and Nagad, bonus terms, rules for playing slots and live casino, and responsible gaming. Every answer is written in plain, easy-to-understand English so any player can follow along.
Account and Registration
To open an account on rbaze you will need an active mobile number, a valid email address, and your National ID card or passport details for identity verification. The registration process is entirely online and usually takes just a few minutes. Please note that rbaze is only for people aged 21 and above.
No. Under rbaze rules, each person may hold only one account. If multiple accounts are found belonging to the same person, they may be closed and there is a risk of the balance being forfeited. This rule is strictly enforced to ensure fair play.
To verify your account you will need to upload a clear photo of your National ID card or passport along with a selfie. A screenshot may also be requested to prove ownership of the payment method you are using. The sooner you verify, the smoother your withdrawal process will be.
Click the "Forgot password?" option on the login page. A reset link will be sent to your registered email. Use the link within the specified time and set a new strong password. If you have trouble, contact our 24/7 live chat support.
Yes, rbaze is fully mobile-optimised. The site works smoothly on browsers of both Android and iOS devices. Without installing a separate app, you get the full experience in your smartphone browser — account, transactions, and all games.
Deposits and Withdrawals
Deposits via bKash are usually instant. After the transaction is completed, the amount is typically added to your rbaze account within a few seconds to a few minutes. Make sure to use the correct rbaze merchant number on the bKash payment page.
The minimum deposit amount on rbaze for all methods is ৳200. The minimum withdrawal amount is ৳1,000. These limits apply equally across bKash, Nagad, Rocket, Upay, and bank transfer.
Withdrawal via Nagad is completely safe. rbaze uses SSL encryption to keep all transactions secure. Withdrawal requests generally take 30 minutes to 3 hours to process. If your account is verified, there is a good chance it will be processed even faster.
rbaze does not charge any additional fees of its own on deposits or withdrawals. However, your payment provider (such as bKash or Nagad) may apply their own transaction charges. Check the terms of the relevant payment provider for the latest charge information.
For bank transfers on rbaze, major Bangladeshi banks are supported including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Bank transfers can take a little longer, so for urgent transactions it is more convenient to use bKash or Nagad.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, first go to the cricket section on rbaze. From the match list, select the match you want, then choose your preferred option from markets such as match winner, total runs, toss winner, or others, enter your stake amount, and confirm. You can also bet during the match using the live betting option.
RTP stands for "Return to Player" — it is a theoretical percentage indicating how much of the total amount wagered on a game is returned to players on average over a long period. It is simply a mathematical average and there is no guarantee of this figure in any particular session. A higher RTP means the game tends to return a comparatively higher amount over the long term.
In the live casino section of rbaze you can play in real time with real dealers. Live blackjack, baccarat, roulette, and many more games are available. With an active account and sufficient balance you can join any live table. With a good internet connection, live games can also be enjoyed from a smartphone.
rbaze uses games only from reputable providers such as PG Soft, Pragmatic Play, JILI, Spribe, Ezugi, and Evolution Gaming. Games from these providers are tested by independent auditors and run using an RNG (Random Number Generator), so every result is completely random and impartial.
Yes, live betting is available on rbaze for the ICC T20 World Cup and other major international cricket tournaments. New odds are updated after every over and wicket during the match, making the betting experience more exciting. The same applies to Bangladesh Tigers matches.
Bonuses and Promotions
On your first deposit at rbaze you will receive a 150% bonus, up to a maximum of ৳5,000. That means if you deposit ৳3,334 you can receive the maximum bonus of ৳5,000. The wagering requirement for the bonus is 15x — meaning you must wager 15 times the bonus amount before withdrawing. Please see the terms and conditions page for full details.
Wagering requirement means you must place bets totalling a specified amount before you can withdraw bonus funds. For the rbaze welcome bonus this is 15x, meaning if you receive a ৳1,000 bonus you must complete a total of ৳15,000 in bets before withdrawing. The validity period and game contribution rates are stated in the terms and conditions.
The rbaze VIP program has three tiers — Bronze (maximum weekly cashback of 0.4%), Silver (maximum weekly cashback of 0.8%), and Gold (maximum weekly cashback of 1.2%). Playing regularly and actively allows you to advance to higher tiers automatically. The Gold tier comes with special benefits and priority support.
Generally the welcome bonus is added automatically at the time of your first deposit. However, if a special promotional code is active, you may need to enter it in the relevant field when making the deposit. Contact live chat for the latest promotions and offers.
Yes, rbaze offers free spins, reload bonuses, and special seasonal offers to regular players from time to time. Special promotions may run during Eid, Pohela Boishakh, or major tournaments. Check your email or ask in live chat for the latest offers.
Security and Responsible Gaming
Yes. rbaze keeps your personal information protected with SSL encryption. Under our data protection policy, your information is not sold or shared with any third party. Please read our privacy policy page for full details.
Self-exclusion means the option to close your account yourself for a specified period. If you feel you need help keeping your gaming habits in check, contact our 24/7 live chat or email [email protected]. Our team will arrange a temporary or long-term break for you.
rbaze is only for people aged 21 and above. To prevent underage individuals from opening accounts, date of birth is collected at registration and subsequently verified through ID documents. If age cannot be confirmed, the account may be suspended.
rbaze is committed to responsible gaming. We offer the option to set deposit limits, session time reminders, and the ability to pause your account if needed. Anyone who needs support with a gaming problem is advised to contact a professional organisation.
Absolutely. The rbaze customer support team provides service entirely in Bengali. You can speak directly in Bengali via live chat 24 hours a day, 7 days a week. Email support is also available in Bengali at [email protected].
Need more help?
Live Chat
Get instant support in Bengali 24/7. Our team is always ready.
Email Support
For detailed questions write to us at: [email protected] — you will receive a reply in Bengali.
Terms and Conditions
To learn the full terms for bonuses, payments, and accounts, read our Terms and Conditions.
Still have questions?
Contact support
Our Bengali-speaking team is by your side 24 hours a day. Chat with us directly via live chat or log in to your account and start playing.